Bet365 Responsible Gambling – One of Britain’s biggest gambling sites is said to be offering cash to lost customers so they can continue gambling.
Bet365 is said to offer losing punters weekly returns of up to 10% – allowing them to continue playing after heavy losses.
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Customers who reach the “net loss threshold” can be turned into VIP users and offered incentives such as the chance to win FA Cup Final tickets, it said.
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Being treated as a VIP, hunters are given a dedicated mentor who treats them like celebrities, the Daily Mail reports.
One worker told investigators: “If they lose £15,000 that week, we’ll give them a weekly benefit, usually on a Tuesday, and we’ll give them maybe 10 per cent. That’s later.”
Although Bet365 warns users against gambling addiction, the minimum time spent on the site can be eight hours a day.
Any fraudster who nominates the company’s customer service will be offered a £40 cash bonus and a free spin by junior staff for free.
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A spokesman for Bet365 said: “Bet365 prides itself on providing a safe environment for its customers and exceeds legal and regulatory requirements, including those set out in the Gambling Commission’s licensing and disciplinary rules, and we strongly deny any allegations or suggestions to the contrary.
“Bet365 is at the forefront of various industry initiatives to promote and further develop safe gambling practices, including participating in the Safe Gambling Standard, Gamcare, the Gambling Treatment Providers Social Responsibility Quality Score Scheme.
“As the LCCP explains, operators in the gaming industry have the right to reward their loyal customers if they do so in a socially responsible manner, such as Bet365.
“Bet365 takes specific and comprehensive measures to identify, monitor and support customers who may be at risk of gambling-related harm, including removing marketing material and ensuring such customers are not unduly tempted to increase their bets.
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New UK gambling laws that come into force on April 1 will limit the maximum bet individuals can place at fixed betting terminals from £100 to £2.
Protesters called FOBT machines the “crack cocaine” of gambling. Up to £100 can be wagered every 20 seconds.
We pay for your stories! Got a story for the Hiru Online News Team? Email us at tips@the-sun.co.uk or call 0207 782 4368. You can WhatsApp us on 07810 791 502. We also pay for videos. Click here to upload yours. Legal row plunges bet365 boss Denis Coates into dangerous battle for wider industry Credit: Felix Clay
A customer who placed 162 bets on Christmas Eve has denied allegations he is a compulsive gambler.
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Bet365, along with billionaire Denise Coates, has been accused of failing to fulfill its duty to protect customers in a High Court case, which rival gambling bosses fear could lead to a legal challenge from others who have lost huge sums of money.
Between February 3, 2015 and March 10, 2016, he lost almost £300,000 after depositing more than £800,000 into his account, said customer Vayuputra Anirudh Thotapalli.
Apart from the Christmas Day bet, he managed to place more than 30 bets in a day on 33 different occasions.
Mr Thotapalli said he had been waiting two months from the time bet365 opened his account to inquire how the betting funds were received – by which time he had lost £46,907.
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It is said that bet365 did not ask for proof of its income, expenses and other assets in April 2015.
Mr Thotapalli’s account was closed in February 2016, some 10 months later, after Bet365 forced him to provide additional bank statements.
His lawyer said that by now the Stoke-based gambler had come to the “clear” view that he could not support gambling.
In its defense documents, bet365 said it “repeatedly” approached Mr Thotapalli to ensure he was betting responsibly.
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“Do you gamble to escape a boring or unhappy life?” Questions like and “Do you gamble until you run out of coins or until you run out of fees or the price of a cup of tea?”
Bet365 said it had followed up with Mr Thotapalli by phone to confirm his response to the “Responsible Gambling Self-Assessment” (RGSA) was still appropriate.
The defense document states: “At no point did the claimant tell bet365 that he was a compulsive gambler. Instead, he told bet365 that he controlled his gambling and spent the RGSA on at least four occasions.
Now the case is expected to go to court. The judge ordered the exchange of witness statements by September 15, 2023.
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The legal row puts Ms Coates and bet365 in the middle of a High Court battle that could threaten the gambling industry.
Ms Coates is the world’s highest-paid executive, receiving more than £260m in salary and dividends in the year to March 2022.
In similar cases, bookmakers have relied heavily on legal precedents since 2008, when the High Court found in William Hill. A judge has ruled that the gambling giant is not responsible for Graham Calvert, who lost nearly £2m gambling two years ago.
Although the bookkeeper was found to have breached this duty, the court ruled that Mr Calvert was not liable as he was a pathological gambler and could have lost money.
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Last month, a judge threw out a case against Mayfair bookmaker Star Sports, which it claimed was liable for losses suffered by customers during their “betting”.
In August 2022, Ladbrokes was hit with High Court action over allegations the betting firm failed to stop customer Simon Rose. Compliance solutions.
“The agreement highlights bet365’s commitment to promoting responsible gambling and ensuring the highest level of compliance,” the online gambling brand said in a statement.
Since the start of the partnership, Rightlander’s tracking tool has been a “tool” to help bet365 maintain ethical advertising standards and comply with the strict regulatory environment.
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“We are delighted to renew our contract with Rightlander,” said a bet365 spokesperson. “Total compliance solutions have become an integral part of our communications program.
According to the press release, the Rightlander platform offers a “wide range of features” and the technology is designed to facilitate the evolution of gaming regulations, which are “a key part of bet365’s operations”.
Nicole Mitton, Head of Customer Success at Rightlander, expressed her enthusiasm for the ongoing partnership: “We are delighted to extend our relationship with bet365.”
“This renewed agreement is testament to the success of our compliance solutions, and we look forward to continuing to help bet365 promote responsible gambling and comply with regulatory requirements.”
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The extended agreement is expected to further strengthen bet365’s strong compliance infrastructure and keep pace with innovation in the online gaming industry.
“This strategic partnership will set a precedent for compliance with industry standards, further strengthening the company’s commitment to promoting responsible gaming practices,” the companies added.
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Yes, Bet365 is one of the safest places to bet your money online. The UK Gambling Commission has granted them a gambling license – an agreement that requires them to follow the commission’s rules and guidelines and offer their services free and fair.
One of the requirements is that all users of the platform must be of legal age and minors are protected from placing bets with the bookmaker. They should also provide support to users who are addicted to gambling. As a potential player, you’ll be pleased to know that the UK Commission has the power to enforce a code of conduct, and any company that doesn’t comply will lose their license immediately.
The bookmaker is licensed by the Gibraltar Commissioner. They have been in business for over 18 years so they are as safe and secure as they come.
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