Delta Casino Goa – Ideas Ship and Chips Gambling and gambling may be taboo here, but to cure these vices, head to Deltin Royale, Goa’s most impressive floating casino. Why is this a big deal?
No automated tellers please. Deltin Royal believes that Indians still prefer to interact with the dealer and keep it alive.
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On the banks of the Mandovi River, considered the lifeline of Goa, a group of giant ghost eagles lie desolate. These menacing-looking vessels once plagued cash-rich mining operations in Goa, bringing in Rs 1.25 billion to the exchequer in 2011-12. However, a Supreme Court ban in 2012 stopped it.
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The big profits are now concentrated in a higher class of ships: Deltin Royale, Deltin Jack, Carnival and Casino Pride, anchored downstream. Welcome to the Las Vegas of India. These ships may look as dull and lifeless as mining boats during the day, but at dusk they are a riot of light and color. Three long tots—a treaty call, if you will—mark the start of the night. Expensive cars pull up on the docks as well-dressed men, and occasionally women, prepare to play.
Apart from Goa, Sikkim and the Union Territories of Daman and Diu, there is one place in the country where gambling is legal. Although Goa’s state assembly building overlooks four barges from the hilltop, as lawmakers keep a close watch, there has been no ruckus so far: no casino has paid taxes for the fiscal year 13. As a contribution of Rs.90. crores to the exchequer. . In fact, Goa was the first country to legalize gambling, granting 20 licenses to casino operators in 1999.
There is no precise estimate of the size of the market in India, but in 2010, consulting firm KPMG estimated it at $60 billion (3.76 lakh crore). Since most of this market (including gambling, betting, horse racing) operates illegally, the government incurs a fiscal loss of Rs 12,000 crore to Rs 20,000 crore.
The main organized player is Mumbai-based Delta Corporation, owned by Jaydev Mukund Modi, husband of well-known corporate lawyer Zia Modi. It is the only publicly traded company that operates casinos in India and declares revenue and profit from its gaming division. Modi, an equestrian enthusiast who at one point likes to gamble, has attracted shareholders including billionaire investor Rakesh Jhunjhunwala (6.8 percent owner) and private equity firm ICICI Ventures (5.99 percent). The company has three offshore casinos. Deltin Royale and Deltin Jack are in operation while Deltin Carvela is in dry dock. (If you haven’t figured it out yet, deltin is a “delt in” game.)
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Delta Corporation also has interests in real estate. It has a 40:60 joint venture with Reliance Industries and has invested Rs 200 crore in a location in Nairobi, Kenya. “In 2015, 95% of our business will be gaming and hospitality, with a major loss from real estate,” Modi said, adding that Daman is the next priority. He has already invested
250 crore jackpot, a 10 acre beachfront casino located in Daman. It will be the largest integrated casino in the country (187 hotel rooms and 60,000 square feet of gaming area under one roof). Sikkim, Sri Lanka or any other geography with favorable regulations is also on its expansion radar.
Meanwhile, things are going well in Goa. Most customers are regulars with deep pockets and high credit limits (about 45% of Deltin’s business is on credit cards). The glitter is quite a lure even for beginners. A leading group is joined by novices to try their luck.
It all starts from one of the docks. Although abroad, casinos do not travel. The regulations do not require the casino to be fixed, although the distance from the ground at which these ships must be anchored is not clearly defined. There are also casinos on the shore, but they are smaller and less spectacular. And of course, the thrill of getting on a plane to play is more exciting than just walking inside. Think Mel Gibson’s Maverick or Daniel Craig’s Casino Royale. Okay, it might be missing the smoke from the chimney engine or the paddles of the Mississippi boat, but hey, the excitement is none the less.
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In Deltin Royale, ticket prices start from Rs 1,500 and can go up to Rs 35,000 depending on the package, each of which includes some free game tokens; these cannot be cashed in and must be spent on gambling, drinking and eating. , or a live performance (entry Rs. 500 plus 15% entertainment tax). Prices increase on weekends and festivals.
Then there are the offers and privileges for the regulars: dedicated parking, tables of your choice and, of course, a higher credit limit.
Don’t forget the strict dress code. “No miniskirts, revealing clothing or flip flops. This is not a black tie party, but you should dress sensibly. Other casinos may be a little more lax, but for us it’s a filter,” says Dexter Pereira, manager of the ship’s game room No camera or even photography.
Once customers are tagged, they board a speedboat to the ship. At the entrance they are approached at the tables. Glass doors open to a world of cards, dice, roulette and slot machines. Each floor has a variety of different games. For local flavor, there’s also an Indian-style card corner.
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In total, Royal has 850 game positions, 123 tables and 250 slots spread over four levels. But it’s the decor that immediately draws you in: not flashy contemporary designs, but a mix of bold colors like purple, blue, green and red, with gold prints. “The science behind color matching is to relax the customer and stimulate their senses to play,” explains Deltin’s Vice President of Marketing and Sales, Juret Bitinite.
The number of pillars supporting the roof is reduced to a minimum to facilitate ground control. There is probably no corner of the plane that is not being watched and recorded by 850 cameras. “Pillars create blind spots,” explains managing director Narendra Punj, who was one of the core team that decided on Royal’s design and decor. An industry stalwart since the 1980s, he was handpicked by Modi in 2007 to head his gaming business Casino Austria, one of the world’s largest casino operators.
He also gained access to two secret rooms hidden from customers. First: a 10-by-10-foot security center that doubles as a computer room, from where the ship is controlled. the second, called ‘The Vault’, is open only to authorized personnel; No one, not even a Bitnite, is allowed to go there.
When the shift ends, small black metal boxes and carts containing cash roll into the vault. Cash is counted. This includes tips for dealers, who knock them into a metal box under the table without interrupting ongoing games. At the end of the month, the points are collected and distributed among the employees, including the casino manager, as part of their incentives.
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The longer the customer plays, the better it is for the casino. Customers who are not in favor of management. “A casino works with the mindset of customers to have a chance to recover what they have lost or won. The longer it lasts, the better,” Punj said, pointing to a table. The based businessman (withheld for confidentiality reasons) and a regular at Deltin Casino, is still going strong after 72 hours.
For dedicated gamers like him, there are four lounges on the plane’s VVIP floor. Each room has all the comforts of a luxury hotel, including massages for sore muscles, fine whiskeys and expensive cigars.
But indulgence is subjective. The rooms are not very comfortable; Just one bed is enough, because the casino wants its customers to spend less time resting. But yes, they are connected to a gaming room if the patron wants to continue betting.
As the floors fill up, dealers and supervisors get busy. There are 120 dealers and 60 supervisors at Royal, and on average they handle 400-450 customers a day. (That is, apart from the international tournaments held in the winter.) Of these, 99% are Indians, almost all outside Goa. On an average, a customer spends between Rs 10,000 and Rs 15,000 on a visit.
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To keep the customer engaged, the onus is on the retailer to entice them to spend more. Where it differs from casinos abroad is that there are no vending machines. “Indians still prefer to interact and deal with a person. They want it to be live rather than playing with a machine, which is more popular abroad,” says Panj. This is what assures casino owners that the industry will reach Rs 4.6 billion in 2016 despite the onslaught of online gaming. However, Delta Corporation is also keeping a close eye on online gaming and looking to invest in opportunities there.
Today, however, Punj is busy training his staff.
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