2 There is a problem with bet365 – Bet365 is facing yet another legal situation in the UK, with the global gambling operator accused of failing to meet its responsible gambling obligations. One of the most important pieces of evidence is proof that someone made 162 bets in one day, which Bet365 says is acceptable.
A view of the Bet365 offices. The company may have to respond to a complaint in court that its responsible gaming guidelines do not go far enough. (Image: US Betting Report)
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Vayuputra Anirudh Thotapalli wants to take the company to court after losing nearly £300,000 ($375,150) on the platform.
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. The case goes back seven years and the losses are part of more than £800,000 ($1 million) that Thotapalli deposited into his account.
Despite the large amount, Bet365 allegedly did not play its role in verifying the source of the money, according to the plaintiff. At that time, he was expected to complete a self-assessment, allowing Thotapalli to decide how to complete the survey.
Thotapalli racked up losses over a 13-month period beginning in February 2015. During this period, he posted peaks in his gambling activity, including 33 days of placing more than 30 bets, including a particularly heavy day when he bet 162. This was on Christmas Eve in December 2015.
Thotapalli now claims the gambling activity didn’t raise any red flags at Bet365, and if it did, it didn’t raise them high enough. It took the operator two months to step up after the huge deposit to confirm the source of the funds, already down to £46,907 ($58,657).
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At the time, Bet365 only wanted a self-assessment. He was not asked to provide proof of income or other data that could confirm that he could afford to spend that much money. It wasn’t until a year later that the site took action and froze his account to cut him off.
By then the damage was done and Thotapalli says it’s the operator’s fault for not stopping him. He claims that if that were the case, his losses would not be so great. For some high-rollers, losing about a third of your bankroll is considered acceptable.
The rules of responsible gambling in 2015 and 2016 were much different than they are now. However, Bet365 still needs to come up with a better argument to defend itself. In response to the lawsuit, she emphasized that in the self-assessment, the defendant is required to state whether he has a gambling addiction.
Bet365 said in court documents: “The complainant never informed bet365 that he was a player.” It went a step further and said Thotapalli had confirmed to the company that it was “under control” of its betting business.
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Many players are unlikely to admit to a gambling problem if asked. As many mental health studies have shown over the decades, denial is a primary feature of addiction.
Bet365 will have some time to prepare a proper rebuttal. The judge wants testimony by mid-September, which may or may not lead to a trial.
If it does, it could set a new precedent for the gaming industry. In addition to being responsible for consumers’ gambling, operators may soon be responsible for limiting how much they can lose. Even if they pass affordability, responsible gaming and sanity checks, consumers can still claim losses.
Fortunately, there are cases from recent history that can protect Bet365. In one, 15 years ago, Graham Calvert tried to sue William Hill after losing £2 million ($2.5 million) betting on sports. The judge said no.
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