Pin-up Casino Withdrawal Time – As you all know, The main task is to make the player more valuable. With new brands added daily; Our team works 24/7 365 days a year to keep you up-to-date.
Personal experience is always appreciated and can help a lot when making up your mind about signing up and playing for real money. Therefore, We have come up with a new project to publicly share practical experience with online casino operators.
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A new mission is new; blacklisted; To introduce you to all kinds of famous online brands and check if they are true to their words.
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This time, From the registration process and customer support; As far as the ID verification and checkout process goes, we decided to test out Pin Casino.
Unfortunately, Our journey is full of obstacles and confirms that their badass label is still very much deserved.
Browse through our rich directory of online brands and you’ll find a cool, modern-looking brand that offers over 3,000 games from 50+ top software developers. You see Pin Up Casino is on the alert list even though it’s basically just a click away.
How can you go wrong with a place that offers so many games and so many lucrative bonuses and promotions in the world?
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The dark things going on there are Novomatic, NetEnt Pirated slot games by Aristocrat and Playtech. Fakes were removed in June 2018 and hope was created that the brand was headed in the right direction, but three years later, this Krakow licensed casino is still not as it should be.
I decided to go through the entire procedure and all the steps from deposit to withdrawal. Unfortunately, We faced serious problems.
It’s been a journey through this business since February 8th when I opened my account. We fill out the sign up form which is more or less the same as any other gaming site.
After completing the registration, Or better – before doing it, make sure to clear the cookies to avoid possible obstacles and complete the procedure without any problems.
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“In order to verify the information provided, the Company has the right to request at any time a document confirming your identity, as well as documents proving the legality of using your payment data during the processing of cash transfers. Account verification and customers who have successfully passed it may also be referred to as “verified customers”. The user can access the “Personal Account – Profile – Upload Documents” section (immediately after registration, immediately after registration, before or after an opt-out request). If you If you cannot fulfill We guarantee that your account will be suspended until you provide that information. If it hasn’t, please submit and/or finalize your account. Submitted.
KYC procedure is an important process to complete for customers to successfully withdraw and/or deposit money. This legal requirement provides greater safety and security throughout the entire process. It aims to bring security and transparency and protect consumers and gambling venues.
“Account verification (by finance and security departments) is performed on business days (Monday to Friday) in cases where user account verification is required to process a withdrawal request.”
After playing a few slots, Our balance dropped to $52.34. We demonstrated the withdrawal process ourselves and wanted to see how the casino handles payments, and considering that the minimum withdrawal threshold for BTC is $50, we requested withdrawals without meeting the transaction requirements.
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It must be emphasized that our first departure request was made on February 8th, but at the time of registration our identity documents were not verified. Although it is very easy to submit documents and verify our identity instantly. I deliberately missed knowing how the casino handles KYC when requesting cash. Therefore, our financial request was rejected on the same day.
The next day, on February 9th, I submitted the necessary documents, but it was rejected again because it was not valid. On February 10, the procedure was repeated and this time it was successful.
So I did it on February 11th. Then the next day, On February 12th we sent a follow-up email to inquire about the status of the request; Because it was rejected again.
“If you have specific questions or wishes, for an immediate response and detailed discussion, we recommend contacting the online chat on our website.”
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After several drops, We received our money on February 16th. Stay tuned for more details on Pin Up Casino withdrawal issues.
Therefore, The first withdrawal attempt was on the day we signed up. Our currency of choice for cash is Bitcoin (BTC). Once the button is pressed, We are prompted with the following information:
So we were fine and decided to move on. During conversations with support agents, a customer repeatedly stated that they would have to refund or be charged a fee, and we assured them that we were aware of them.
Our initial request was denied, so apparently account verification is a required step. The support representative informed us that we have two options to send the required documents:
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Clear We had to go through a couple of steps because there were some issues, but we finally got our account verified. But unfortunately, We did not receive our money that day.
To make matters worse, At one point the assistant manager told us to try another method because there were some issues with our cryptocurrency selection. However, We requested the same BTC we used to top up the account.
If you have followed this dyssey closely, It may be noted that he first requested leave on February 8 and was denied on that day. After verifying our identity, we tried to withdraw money again on February 11th. This attempt also failed. Eight days later, On February 16th, we made a third and final payment request, which was approved and processed the same day. Knowing that we used BTC, which is considered the most effective payment method in online casinos. It is an eternity.
If you follow the entire registration process closely. You see we have $75 deposited. So when you ask for $50, you know you’re going to pay some commission. The math says the fee is 20%, which matches the information in the pop-up window.
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The closest point of contact with payment issues is the support department. Here is our experience with Pin Up Casino’s slow customer support.
Yes, We are just describing the situation. But in short, they took time to respond to us. Even when they did, there was no satisfaction.
“We are available to you 24/7 in real-time to resolve any issues and process withdrawal requests. Contact us via live chat 24/7, you’ll receive VIP treatment and everything will be resolved quickly.”
We have contacted them several times, It was far from a “quick fix”. We are searching for the words that best describe our experience.
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It’s the only compliment we can use to describe the support agents. To be honest, they were never rude, but they weren’t very helpful. They took us a long time to come up with an answer, and even when they did, there was always a piece of the puzzle missing.
The only contact we could mark as completely successful was the one that asked about the documents required for departure. You have provided us with the complete documents required for account verification.
But after trying once, they said “currently no English speaking staff” and advised to call back within 30 minutes.
Shouldn’t it be convenient with live chat support? Isn’t it called VIP treatment to inform customers that they will have to wait for half an hour?
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Every question we ask, Always answered about account status or withdrawal request status.
Real stars aren’t some exotic rarity that announces their existence only once a year, pointing to a future surprise. Therefore, You will agree that any agent (newbie or pro) must be quick to react to these day-to-day situations.
But it should not affect the quality of service. Especially when discussing a sensitive issue like dropping out.
Creativity and innovation are always welcome in the iGaming industry as the most powerful tools position a brand ahead of the competition. But delayed payments and unresponsive customer support aren’t.
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With all the attractive girls and this vintage dress, what sets this brand apart is what lies beneath the sexy surface.
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